| 1.
Why should I refill my ink/toner cartridges?
|
| |
Refilling
means recycling your cartridges. Through refilling
you can take advantage of the extended life
of the print head.
Refilling your cartridges is good for the
environment and lets you enjoy tremendous
savings on your total cartridge expenditure. |
| 2.
What is the meaning of Genuine (O.E.M.) cartridge,
Compatible cartridge and Remanufactured cartridge? |
| |
OEM
Cartridges : OEM is an abbreviation
for Original Equipment Manufacturer.
These manufacturers produce the replacement
ink or toner for copiers or printers and normally
will put the manufacturer's name on the product,
such as HP, Canon, IBM, Sharp, Lexmark, Brother,
Epson, etc.
Dr. Ink sells only Remanufactured and Compatible
cartridges for HP, Lexmark, Canon, Epson for
inkjet and many more cartridges for toner.
We do not sell OEM cartridges.
All brand names and trademarks are the property
of their respective holders and while we make
reference to brand name merchandise we are
in no way endorsed by or associated with these
companies.
Compatible Cartridges:
Generic cartridges are specially manufactured
to meet or exceed OEM (Original Equipment
Manufacturer) specifications and high standards
of quality and reliability and offer high-quality
printing results.
Manufactured 100% brand new, containing
only new components, they are an economical
alternative to expensive name-brand cartridges
and supplies, and allow for big savings
over brand-name cartridges and supplies.
We only sell Epson compatible inkjet cartridges
and Canon compatible inkjet cartridges.
Remanufactured Cartridges:
Remanufactured cartridges have been recycled
to meet or exceed OEM (Original Equipment
Manufacturer) specifications.
The recycling and reprocessing process involves
disassembling, inspecting, cleaning, replacing
worn parts, reassembling, and filling the
toner or ink. Once the remanufacturing process
is complete, the cartridge is then print
tested, sealed, and packaged for resale.
We only sell HP remanufactured ink cartridges,
Lexmark remanufactured ink cartridges, Canon
remanufactured inkjet cartridges and many
more toner cartridges. |
| 3.
Will using refilled cartridges void the manufacturers
warranty? |
| |
It is your
right to choose the brand of toner or ink
for your printer.
Do not be intimidated. It is against Law (Trade
Practices Act) if you are told:
“It will void your warranty if you don’t
use the printer manufacturer’s cartridges.”
Warranty service can not be refused unless
there is proof that alternative brand inks
and toners have damaged the printer
“You won’t be covered by warranty because
you aren’t using the printer manufacturer’s
cartridges”
Your warranty can not be voided
Australian Federal Trade Practices Act 1974
Details of the Acts and their amendments
can be found through www.accc.gov.au and
links to the different State departments
can be found at www.accc.gov.au/links/related
|
4.
Is it possible for printer to be troubled
by the refilling and compatible cartridges?
What if it is happened?
|
| |
The printer
makers suggest not using other cartridges
and other refill ink that could cause many
troubles on your printer. However Dr. Ink
has used premium quality ink. (*American ink
jet Corp.-http://www.amjet.com)
The printer makers provide printers with comparably
cheap price aiming to sell expensive cartridges
with great margin.
For this reason, the printer makers have been
trying to block the refilling and compatible
cartridges. Refilled and Compatible cartridges
never can be any direct factor in printer’s
trouble. The printer makers have already known
about it. However they worry about the decrease
of using original cartridges and their profit
due to the Refilled and Compatible cartridges.
Some printer makers reject even customer service
for troubled printers owing to the using the
Refilled and compatible cartridges. Although
the reason is not on it obviously, they keep
insisting the reason is on it. Dr. Ink guarantees
you the fast customer service for the trouble
that happened while using Dr. Ink products.
If you find any trouble while using Dr. Ink
product, please contact Dr. Ink customer service
center on 1300 733 412. We will fix for that
without any loss of you. |
| 5.
What if I am unhappy with my refilling or
purchasing? |
| |
If you are
dissatisfied with the results of any of our
refilled cartridges, please return the cartridge
together with receipt of purchase to the Dr.
ink Agency where purchased.
Dr. Ink will either repair the faulty cartridge,
credit the full amount against a new cartridge
or provide a full refund in exchange for the
faulty cartridge.
If a defect in refilled cartridge causes a
machine to fail, Dr. Ink will reimburse the
customer for the full amount of the repair
charge.
This warranty is dependent upon the customer
providing Dr. Ink with satisfactory evidence
that the machine's failure was due to a defect
in the Refilled, Compatible or Remanufactured
cartridge, including a written statement from
an authorised service company, stating the
reason for failure. This statement must be
on authorized company letterhead, and dated
and signed by the company's field or service
representative. |
| 6.
Are your inks as good as the original inks? |
| |
We only select
the products that meet OUR standard. Our manufacturers
for ink (American ink Jet Corporation) are
certified by ISO-9001.
* American Ink Jet Corporatio: Established
in Billerica, MA - USA in 1983 (AIJC) is one
of the largest independent developers and
manufacturers of inkjet inks in the world.
The company maintains a multidisciplinary
research and development staff that applies
C3 Calibrated Color Chemistry technology to
formulate inks with chromatic color, precision
and purity. Utilizing either dyes or pigments,
AIJC manufactures both standard and archival
inks and works with printer manufacturers,
print head developers (continuous, piezo &
thermal) and media coaters to develop optimum
solutions using water based inkjet inks. American
Ink Jet Corporation is on the leading edge
of Companies who have completed the transition
to ISO9001: 2000 certification, world wide,
the most recognized quality standard in history.
Using American inkjet Corp. ink will guarantee
that you will get print outputs as good
as the OEM's inks. |
| 7.
Is there any advice to keep cartridge well
for perfect refilling? |
| |
If you keep
ordering for printing even though the ink
is completely out or if the cartridge is out-located
from printer for a long time, the hardened
ink would block the nozzle and to reuse the
cartridge will not be possible in the worst
case.
The perfect readiness for refilling is to
refill on a normally using cartridge before
completely emptied. Especially, you have to
be more cautious for color cartridges.
If you keep printing when one of any color
is empty, the inside sponge would be contaminated
by other color’s infusion. You should refill
immediately when find one of any color is
empty or it makes a line due to lack of ink.
If you separate a cartridge from printer for
refilling, you should be careful not to damage
on the electronic unit of cartridge. |
| 8.
The common reason for damage to the printer
nozzle |
| |
- The printer
was forced to print without ink.
- The printer was not used for a long time
resulting in a clogged nozzle.
- The nozzle is not getting an electric signal
due to moisture or damage to the printer head.
- There is other damage to the printer head
or jetting point.
- The printing paper is bad. |
| 9.
How much money will I save by refilling? |
| |
The savings
will change depending on which printer you
own. As a rule of thumb, you can expect refills
to be about 40% of the cost of a new cartridge.
|
| 10.
How many times can I refill the original cartridge? |
| |
You can refill
until your cartridges wear out. In general,
you can refill approximately
6-9 times depending on how well you maintain
the cartridge.
(Refer to our ‘How to handle cartridges’ on
the collecting envelope) |
| 11.
How can you afford to charge such low prices? |
| |
We deal in
volume. We would rather make a little bit
of money from each customer refilling or selling
more than a lot of money from a few customers
refilling or selling fewer cartridges. Word
of mouth is our best advertising.
If we save you a ton of money and offer great
service you're most likely to tell someone
else. |
| 12.
How long will it take for my inkjet cartridges
to be refilled? |
| |
That depends
upon where you are located. We normally collect
cartridges and return them same day.
All orders received by 09:00 AM are in preparation
for being returned by 6:00 PM, Monday through
Friday. Otherwise, the rest can be picked
up the afternoon of next working day.
If for any reason the cartridge does not work
properly, there is no charge.
We offer you same day service, when possible. |
| 13.
After refilling, why does the cartridge indicator
still show that it is not full? |
| |
HP #40 and
HP #45 cartridges use a green indicator on
the side to indicate how much ink is left.
This green indicator moves out of view when
the cartridge is empty and may not reappear
after refilling. This is due to the way that
the indicator is made. However, you can tell
that the cartridge is full by its weight.
After refilling, the cartridge will be noticeably
heavier than when it was empty. |
| 14.
Will I get the standard number of printed
pages from your cartridges? |
| |
We guarantee you will
get at least the same number of printed pages
from our inkjet cartridges as you will get
from an OEM ink/toner cartridge.
Our customers are reporting many, many more
pages of printer per cartridge over their
OEM ink/toner cartridges |
